Shanghai has a handful of tourist information offices located around the city. The ones situated inside Hongqiao Airport (6268 8918; www.shairport.com) and pudong International Airport(96081388; www.shairport.com) are useful if you are flying into the city, and the main Shanghai Tourist Information Service Center, located at 303 Moling Lu near the south exit of Shanghai Railway Station, is good if you are arriving by train.
Apart from the English-speaking Tourist Information hotline on 6252 0000, these will be your best bets for finding staff who can speak English. The Luwan district office is particularly good at catering for foreigners and has its own English language website at www.luwan.sh.cn, which features a good selection of maps and free informative guides.
Most of these information centers can easily be mistaken for domestic travel agencies as they tend to specialize in trying to sell you hotel or travel deals, but they can be useful for finding free maps and up-to-date contact details. For residents wanting to discover what is really happening in and around the city, the best bet is to pick up a copy of one of the free expat magazines found in any western bar or restaurant.
For help before you come to China, the China National Tourist Office has locations around the world; three good websites are for the US (www.cnto.org), UK(www.cnto.org.uk) and Austraia(www.cnto.org.au) offices. Also check out: www.china-enews.com for news on China's tourism industry